Orders are handled exclusively via email so that we can recommend the products best suited to your boat and its intended use, and—specifically—its steering actuator. This direct communication also facilitates delivery to buyers—sometimes in remote locations—which is difficult to automate through a standard online store.
If you wish to place an order, please email the following informations to jm@navitop.fr :
- Your boat size and, most importantly, the actuator model you wish to pair with Pypilot (indicating whether or not you require an output for a clutch control solenoid or solenoid valve),
- The desired equipment and option(s)
- Your intra-community VAT number and company name (if applicable)
- Your name and shipping address to determine shipping costs
- Your billing address if different from the shipping address
- Phone number for the carrier
- Any transport recommendations or specific urgent requirements
We may ask follow-up questions if necessary, then will email you back with avaibility or lead times and quotation with shipping cost.
Please note that availability is guaranteed only if your payment is received within 7 days of the date the quote was sent.
Please note that availability is guaranteed only if your payment is received within 7 days of the date the quote was sent.
Wait for the email confirming availability and transport details to make the bank transfer.
Payment only by bank transfer in euros to the account below
Bank account : IBAN : FR76 3000 3012 4000 0203 1132 443
Bank : SOCIETE GENERALE
SWIFT code (8 characters) : SOGEFRPP
SWIFT code extended (11 characters) : SOGEFRPPMAP
Bank account holder :
Company : DOUROUX-CI
263 avenue du Prado
13008 MARSEILLE, FRANCE
To limit bank fees feel free to use apps like WISE or REVOLUT. it allow you to pay directly in Euros.
Taxes for delivery within the European Union
If you are a private individual or a French company, you must pay VAT (20%), subject to the following exceptions:
- EU companies not domiciled in France that hold a valid intra-Community VAT number; these are exempt from paying French VAT
- Shipments to the Canary Islands (0%)
- Shipments to Norway, for which we collect Norwegian VAT (25%) and remit it to the Norwegian tax authorities.
Taxes for delivery to a country outside the European Union
If delivery is to a country outside the EEC, the order is not subject to VAT.
However, you are responsible for all customs duties, taxes, handling fees, brokerage fees, customs clearance charges, etc., required by your country for the import of consumer goods! It is impossible for navitop.fr (the sender) to predict the customs practices or fees applied by your country; therefore, be prepared to pay the full amount of taxes based on the declared value of your order, as well as any customs charges your country's postal service might demand! If you fail to pay the required brokerage fees, customs duties, taxes, handling fees, customs clearance charges, etc., we will be unable to issue a refund.
For deliveries to the USA, Navitop ships exclusively on a DDP (Delivery Duty Paid) basis, charging applicable US customs duties and the carrier's DDP surcharge (€5). Please note that the shipment can only be processed once you have provided the recipient's phone number and email address for customs declaration purposes.
Shipping time
Unless a longer timeframe has been communicated to you, the package will normally be shipped no later than two business days after receipt of your payment. If you are in a particular hurry, please feel free to mention this in the email used to place your order.
Invoice
The invoice will be sent to you via email, along with the shipment tracking number.
The invoice will be sent to you via email, along with the shipment tracking number.
Customer obligations
Acceptance of the offer implies an obligation to pay on the part of the customer, as well as acceptance of these terms and conditions.
Acceptance of the offer implies an obligation to pay on the part of the customer, as well as acceptance of these terms and conditions.
Returns of purchased items
We only accept product returns within 14 days of receipt. Return shipping costs are the responsibility of the customer, unless the product arrived damaged during transit or is defective. At the customer's discretion, we will replace, repair, or refund any product proven to be defective or damaged during transit. Returns will not be accepted if the product has been damaged due to mishandling by the customer. Please contact us before returning a package!
Warranty and limitation of warranty
Based on the information you provide, we aim to recommend products suited to your boat, your steering actuator, and your sailing style. When a user reports difficulties via email, we provide solutions as quickly as possible and use the opportunity to update our documentation—clarifying instructions and refining recommendations to prevent such issues from recurring.
All manuals with specifications are online https://navitop.fr/manuals-download-en
We continuously improve the design of our Navitop electronic equipment—without prior notice—enhancing robustness, efficiency, component margins, ease of installation, and resilience against errors, electrical transients, and surges (EMC). Although Navitop offers cost-effective products, we strive to ensure that users have a high-performance autopilot they can always rely on.
Navitop devices are not finished products; they must be assembled by end-users and require open-source software to operate. Before installing Navitop equipment, please read and fully understand the installation instructions provided in the manual. Proceed with installation only if you possess the necessary skills. Navitop accepts no liability for any injury or damage caused by, during, or resulting from the installation of this product. Any equipment can fail for various reasons. Do not install this equipment if you believe that a failure could result in serious injury or death; in such a case, return your Navitop equipment for a refund.
Remember that this equipment is a navigation aid and not a substitute for good navigation practices. Use of Navitop equipment is at your own risk. Use it with caution and check its operation regularly. Do not hesitate to seek advice if any component is not in perfect working order.
Navitop warrants its equipment against defects in materials and workmanship for a period of one year from the date of delivery (two years within the European Community). Any Navitop component found to be defective under normal use during the warranty period will be replaced, at Navitop's discretion, by shipping a replacement unit or the specific sub-assembly, at no cost to the customer. This warranty excludes failures resulting from abuse, misuse, accidents, or unauthorized modifications or repairs. In no event shall we be held liable for incidental, special, indirect, or consequential damages, whether arising from the use, misuse, or inability to use the equipment correctly, or from defects in materials or workmanship.